Frequently Asked Questions

Ignite was built on a principle of providing "One Call - One Solution," offering dependable, high‑quality facilities services with fast response and exceptional value.

We specialises in providing commercial and domestic maintenance, particularly supporting care homes, public buildings, and commercial facilities across Staffordshire and Cheshire.

Our team delivers a full spectrum of facilities services, including heating, plumbing, electrical maintenance & compliance, air conditioning & heat pumps, planned maintenance and emergency call‑outs.

Headquartered in Stoke-on‑Trent, we offer service coverage throughout Staffordshire and Cheshire, delivering rapid-response and maintenance services region-wide.

We cover the full suite of facilities maintenance for commercial clients - heating, plumbing, electrical, air conditioning & heat pumps, planned maintenance contracts, and emergency callouts.

Our heating services include boiler repairs, installations, preventative servicing, controls upgrades, and radiant tube, warm‑air, LPG and oil system maintenance.

We deliver electrical maintenance and compliance services, including EICRs, lighting, alarms, wiring checks, and general electrical system upkeep.

Our maintenance contracts typically include scheduled servicing of heating, plumbing, electrical compliance (EICRs), gas safety, Legionella risk assessments, and HVAC servicing.

We guarantee a 1.5-hour response to commercial emergencies, particularly for high-priority clients such as care homes across Staffordshire, Cheshire, and the Midlands.

Emergency callouts cover critical failures such as boiler breakdowns, major leaks, heating loss, or other urgent safety issues in commercial or care home environments.

Yes, we operate a 24/7 emergency callout service, meaning help is available any time, day or night.

Yes, our typical callouts include full fault diagnosis, prompt repair action, and recommendations for preventative maintenance.

Simply call our emergency hotline at 01782 706 984 for fast assistance and guaranteed response.

Simply use the contact form on our website or call our office to book a visit, site audit, or quote.

Whether you need a one-off repair or a planned maintenance contract, we offer both options, including compliance inspections (EICR, gas safety), HVAC servicing, and plumbing upkeep.

We maintain clear communication via a dedicated contact point, offering transparent scheduling, updates, and reporting so you're always informed.

Usually, we start with a site audit or consultation, followed by a tailored service plan. Then we execute scheduled maintenance, emergency response, compliance checks, and provide ongoing support.

We act as a one-stop maintenance partner, managing all facility needs, from electrical and plumbing to HVAC and renewables, so you only need one single trusted provider.

We provide a full compliance package, including electrical inspections (EICRs), gas safety certificates, Legionella risk assessments, and planned compliance scheduling. We support businesses in meeting all British regulatory obligations.

We conduct thorough electrical inspections and maintenance to ensure systems are safe, compliant, and efficient, reducing operational risks.

Yes, our Gas Safe, registered engineers conduct safety checks, servicing, and certification to meet legal requirements and maintain system integrity.

Yes, planned maintenance contracts include Legionella risk assessments and plumbing safety checks to support health standards in commercial environments.

All inspections are done by fully qualified Gas Safe–registered engineers and accredited electricians with extensive experience in commercial systems and regulatory compliance.

We carry out thorough Electrical Installation Condition Reports (EICRs), lighting and wiring checks, and ongoing maintenance to prevent hazards and ensure compliance.

Yes, we install and service renewable systems such as air source heat pumps, helping clients reduce energy costs and carbon impact.

We typically conduct site audits to evaluate current system condition, compliance status, and energy efficiency, which informs tailored maintenance and upgrade plans.

Our engineers support a variety of commercial heating systems, including boilers, radiant tube units, warm-air systems, LPG and oil-fired equipment. They also handle control upgrades and efficiency optimisations.

We perform legally required gas purging and testing as part of compliance reporting and servicing of commercial gas systems.